here’s the deal
fun fact about Sunside shipping method: if you receive plastic in your shipment WE DID NOT BUY IT. we reuse and source packing materials from previous shipments. so all that puffy fluff that’s snuggling our work in transit- is recycled.
Because reduce, reuse & REFUSE to add to the single use plastic crisis AM I RIGHT???!
SHIPPING INFORMATION
At Sunside & Co. we make every effort to deliver your product as quickly as possible. Since all of our products are hand made and some items are made to order, our production and shipment times vary depending on the order. Customers will receive a shipping confirmation and tracking number via email when the order has been processed and shipment is out for delivery.
Sunside & Co. is not liable for any products damaged or lost during shipping.
RETURNS
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All of our products are made by hand and some items may vary slightly from the specified dimensions. Our dimensional tolerance for barware and drinkware is ¼ inch in any direction and the general tolerance for color, shape and texture varies on all other products. Please keep in mind that unlike machine made glass items, the variances in our work are part of what make our products unique and authentic.
Care instructions: All of our products are made of hand blown, lead-free crystal. Although our glass products are durable and meant for everyday use, they should be treated with care.
Due to the unpredictability of dishwasher temperatures, we suggest hand washing our products with warm water and mild soap, and towel dry. Our products are not intended for hot beverages, or to be used in an oven or microwave. Items resulting in damage incurred from unintended use outlined in our care instructions will not be eligible for a return or refund.
Items that are damaged or broken as a result of user error or general misuse of the product will not be considered for a refund or exchange. Although some general wear and tear is to be expected from daily use, any damage caused by improper storage (stacking), dropping and/or aggressive handling will not be considered for a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please send returns to 3909 47th St. Sunnyside, NY 11104
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.